Shipping policy

Shipping Policy

At Golf Room Direct, we partner with leading golf simulator manufacturers and suppliers to deliver premium equipment directly to you.

Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Timeframes Standard delivery typically takes 5–15 business days depending on the product and supplier location. Delivery times may vary during peak seasons or due to supply chain conditions outside our control.

Freight Shipping Large items such as simulator enclosures, impact screens, and hitting mats ship via freight carrier. Freight deliveries require a scheduled delivery appointment. Please ensure someone is available to receive and inspect the shipment upon delivery.

Shipping Costs Shipping costs are calculated at checkout based on your location and the items ordered. Some products may qualify for free shipping — this will be indicated on the product page.

Damages & Missing Items Please inspect all items upon delivery. If your order arrives damaged or incomplete, contact us within 48 hours at [your email] so we can work with the supplier to resolve the issue promptly.